For clients: Account, bookings, payments, and cancellations
Learn about booking sessions, fees, cancellation terms, free initial consultations
By Mindsum1 author20 articles
- Do you offer special rates for low-income clients or families?
- Why do you charge me for a session I could not attend?
- Why do I need to enter my card details for free initial consultation?
- What is your refund policy?
- How can I cancel my session?
- How do I book a session?
- How do I know if my payment was successful?
- Is your payment system secure?
- How do I pay for my session?
- I've just booked a session. Can I change it?
- Why do you take payment in advance for my session?
- I just paid for the session but now need to cancel – will I get a refund?
- Why I need to add my preferences?
- Client: How to add my profile picture?
- How to add/edit my debit or credit card details?
- How can I deactivate or permanently delete my Mindsum account?
- How much does your session cost?
- How to send a message to a therapist I want to book?
- What are the Mindsum Platform fees?
- How referral discount code works?